Wednesday, September 9, 2026, the Demak Regency Investment and One-Stop Integrated Service Agency (DPMPTSP) held a Public Consultation Forum to evaluate and improve the quality of public services. The forum involved local government officials, academics, the business community, and representatives from service agencies. Discussions focused on updating service standards and refining licensing procedures—specifically regarding Building Approval (PBG) and the Certificate of Functional Feasibility (SLF)—to facilitate ease of doing business in Demak Regency.
During the forum, Dr. Jaka Aminata, an Economics lecturer from Diponegoro University (UNDIP), emphasized the importance of transparency, process openness, and service certainty for the public and investors. He argued that one-stop services require robust administration and auditable processes so that quality can be assessed by stakeholders. He also asserted that the role of DPMPTSP is to provide a sense of security and convenience throughout the investment process. These insights highlighted the importance of accountable service governance in building public trust.
The Regional Secretary of Demak Regency stated that service improvements are being achieved through synergy among the local government, state-owned and regional-owned enterprises (BUMN/BUMD), academics, and the community. The establishment of the Public Service Mall (MPP)—including the addition of Immigration Office services—represents an effort to improve public access to various services. The local government also welcomes criticism and suggestions as a basis for improvements aimed at delivering services that are fast, convenient, transparent, accountable, and responsive.
Through presentations by speakers and a subsequent Q&A session, participants offered input regarding the acceleration of licensing, inter-agency integration, increased promotion of the MPP, and the need for assistance for micro and small businesses. A representative from the Chamber of Commerce and Industry (KADIN) emphasized the importance of shorter service times to support investment, while a representative from the Demak One-Stop Administration Services Office (Samsat) advocated for better information dissemination and the development of digital services. The forum served as a communication platform to gather input for refining service standards and operational procedures, ensuring that services better align with the needs of the community and the business sector.
